Managed Services & App Management

By outsourcing partial sections or outsourcing entire IT departments to us, our customers are able to significantly reduce costs and focus entirely on their own business-critical processes and areas of expertise. Flexible AlphaTech Managed Services programs enable the operational responsibility of selected services as well as the entire IT environment to be placed in the hands of experienced IT specialists.

Our solutions ensure that transparent, scalable services are provided even when the requirements are highly complex. Thanks to guaranteed standardized or individually agreed service level agreements, the customer has complete and transparent control of costs and quality at all times.

With our Application Management Services (AMS), we take over the entire lifecycle of applications for our customers – starting with continuous, uninterrupted operation, including minor adjustments and corrections while up and running through complex changes introduced as part of the projects.

Managed Services & App Management Services

  • New development and reorganization of both partial solutions and entire IT environments
  • Provision and operation of IT infrastructures in the network, data processing centre and client environment
  • Adaptation, implementation and support of SAP and non-SAP applications, including the relevant infrastructures and operating systems
  • Provision of cloud services in the public, private or hybrid cloud
  • Order-based and cross-border operation of business-critical applications in close coordination with the customer
  • Professional IT service management according to common market standards such as ITIL
  • Implementation of major changes and ongoing refinement of applications in line with the customer’s change process


24x7 proactive database monitoring and corrective action, Remote application and database administration, Cloud migrations, Back-up and recovery, Disaster planning, Performance tuning and upgrades.
Remote functional support, Configuration, Documentation, Training, Implementation, Break/fix.
Development and enhancements, Technical break/fix support, Technical training, Third-party integration.
For nterprise business solutions, Databases, New project and production environments.


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